If you’re having a problem with any of our products, don’t worry! Take a deep breath, relax. I’m here to help.
First all, make sure you’ve read the how-to guide for getting the most out of support. Some of the tips there could help you without you even having to send an email, and the others will help you get me the information I’ll need to assist.
If you’ve tried any applicable steps there and the problem is still affecting you, then e-mail me for help. I do my best to respond within one business day (modulo Canadian holidays).
Here are the most recently-updated support articles:
Try a search to see if someone else has had an issue like yours: